Occasionally a real estate brokerage will represent both the buyer and the seller.
The buyer and seller must consent to this arrangement in writing. Under this multiple representation arrangement, the brokerage must do what is best for both the buyer and the seller. Since the brokerage's loyalty is divided between the buyer and the seller who have conflicting interests, it is absolutely essential that a multiple representation relationship be properly documented.
Representation agreements specifically describe the rights and duties of everyone involved and any limitations to those rights and duties.